To resolve this issue, you must reinstall VMware Tools after deleting the C:\Program Files\VMware\VMware Tools and C:\ProgramData\VMware\VMware Tools folders:
- Uninstall VMware Tools from the virtual machine.
- Reboot the virtual machine.
- Take a backup of the C:\Program Files\VMware\VMware Tools and C:\ProgramData\VMware\VMware Tools folders by renaming the folders.
- Reboot the virtual machine.
- Install VMware Tools.