If below error reported, the problem is mostly in vmtools.
Could u add following options in your vmx config file and attach the log after rerun?
guestInfo.svga.wddm.miniportLogging="TRUE”
guestInfo.loglevel.vm3d.miniport=”10”
guestInfo.loglevel.vm3d.vidpn=”10”
guestInfo.svga.wddm.usermodeLogging="TRUE”
guestInfo.loglevel.vm3d.devapi=“10”
guestInfo.loglevel.vm3d.service=“10”
Pls let me know the folder name when you uploaded the log file. Thanks
VMware ftp site:
FTP Server: ftpsite.vmware.com
User: inbound
Pwd: inbound
Port: 21
BTW, may I know your VM HW version? If possible, could u change the HW version to HW 16 then have a try? Thanks.